At Tantra Sound Club, we strive to provide you with high-quality products and ensure your satisfaction. Please review our return and exchange policy below for a smooth and efficient process:
Eligibility:
We gladly accept returns and exchanges within one week of the delivery date, ensuring our customers have ample time to evaluate their items and make informed decisions.
Damage during Shipping: If your product arrives damaged or has defects (such as a cleft in the metal for singing bowls, Tingshas, statues, or gongs), we will cover the return or exchange. Please provide proof of the damage with clear pictures.
Unsatisfied with the Product:
If you are unsatisfied with your purchase, you may return the product within 14 days from the date of delivery. However, please note that we do not accept returns for broken metallic items (singing bowls, Tingshas, statues, gongs).
Condition of the Returned Item:
To be eligible for a return or exchange, the item must be undamaged, clean, and in its original packaging. We cannot accept returns for products that show signs of use, damage, or do not meet the original packaging requirement.
Proof of Purchase:
Please provide your order number or receipt as proof of purchase when initiating a return or exchange request.
Sound Quality Evaluation:
Upon receiving the returned item, we will thoroughly evaluate the sound quality, which may take some time. We want to ensure that the returned product meets our quality standards.
Exchange Option:
Along with a refund option, we also offer an exchange option. If you prefer to exchange the product for another item of similar value, please let us know during the return process.
Restocking Fees:
A reasonable restocking fee may apply for returned items. This fee covers handling, inspection, and restocking costs associated with processing the return. The restocking fee will be deducted from the refund amount.
Please note that the return shipping costs are the responsibility of the customer unless the return is due to shipping damage or defects. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
Our goal is to ensure your satisfaction and make the return or exchange process as smooth as possible. If you have any questions or concerns regarding our return and exchange policy, please contact our customer support team, and we will be happy to assist you.
Tantra Sound Club - Private Limited Company - 14058390
OFFICE: Flat 35 Theodor Court, Nobel Close - NW9 5TF - London
STUDIO: 13-14 Warren Street W1T 5LH - London
Email: club@tantrasound.club
Phone: 07438366636
Information and Safety Guidelines
The Tantra Sound Club website provides information, resources, and services related to tantra, sound therapy, and personal well-being. Please read the following disclaimers carefully before using our website or participating in any activities associated with Tantra Sound Club:
Tantra Practices:
Our website strictly adheres to the principles of authentic tantra, which focus on personal growth, mindfulness, and spiritual development. We do not offer or endorse any form of tantric massage, sexual services, or inappropriate behaviors. Any requests, discussions, or content that promote such activities will not be tolerated.
Singing Bowl Usage:
Singing bowls are powerful instruments for sound therapy and meditation. However, they should be handled with care and caution. Please be aware of the following:
Singing bowls are heavy metallic objects that may cause injury if dropped or mishandled. Use caution when handling them to avoid accidents.
Certain sounds or visual patterns produced by singing bowls may have varying effects on individuals. If you experience any discomfort, dizziness, or other adverse reactions, we recommend that you discontinue their use immediately and consult a healthcare professional if necessary.
Personal Responsibility:
Participating in any activities or practices mentioned on our website is at your own risk. We strongly advise that you take personal responsibility for your well-being and consult with professionals or seek appropriate guidance before engaging in any practices related to tantra, sound therapy, or meditation.
Accuracy of Information:
We strive to provide accurate and up-to-date information on our website. However, we cannot guarantee the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics provided. Any reliance you place on the information is strictly at your own risk.
User Conduct:
We expect all users to engage in respectful and appropriate behaviour when using our website, forums, or participating in any Tantra Sound Club activities. Any form of harassment, discrimination, or misuse of the platform will not be tolerated.
By using the Tantra Sound Club website and participating in our activities, you acknowledge and agree to the terms and conditions set forth in this disclaimer. If you do not agree with any part of this disclaimer, we kindly request that you refrain from using our website or engaging in any associated activities.
Please note that this disclaimer is subject to change without notice. It is your responsibility to review this disclaimer periodically for any updates or modifications.